Please contact SMRK Skincare within 48 hours of receiving your parcel if an item is damaged, leaking, incorrect or missing. Include your order details and clear photos so the team can assist quickly.
For hygiene and safety reasons, opened or used skincare products cannot be returned unless the product is faulty or incorrect.
Approved refunds, replacements or store credits will be handled after the order issue has been reviewed by SMRK Skincare.
